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Genesys GCX-GCD Top Questions | Sample GCX-GCD Exam

For quick and complete Genesys Cloud CX: Developer Certification (GCX-GCD) exam preparation you can trust PassTorrent Genesys GCX-GCD Exam Questions. With the Genesys GCX-GCD practice test questions you can ace your Genesys Cloud CX: Developer Certification (GCX-GCD) exam preparation and be ready to perform well in the final Genesys GCX-GCD certification exam.

Genesys GCX-GCD Exam Syllabus Topics:

Topic
Details

Topic 1

Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.

Topic 2

Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.

Topic 3

Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.

Topic 4

Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.

Topic 5

Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.

Topic 6

Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.

>> Genesys GCX-GCD Top Questions <<

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Genesys Cloud CX: Developer Certification Sample Questions (Q54-Q59):

NEW QUESTION # 54
If a WebSocket gets closed due to any issue, the events sent by Genesys Cloud CX are automatically queued and sent once the WebSocket is open again.

A. True
B. False

Answer: B

Explanation:
In Genesys Cloud CX, if a WebSocket connection is closed due to any issue, events are not automatically queued and sent once the WebSocket is reopened. Instead, the client is responsible for detecting the disconnection and re-establishing the connection. Upon reconnection, the client must resubscribe to the necessary topics to continue receiving events. Any events that occurred during the downtime are not automatically resent; therefore, implementing a robust reconnection and resubscription strategy is crucial to ensure no critical events are missed.

NEW QUESTION # 55
If no content type is mentioned in a request, Genesys Cloud CX responds to the request in _______________ format.

A. JSON
B. CVS
C. XML
D. YAML

Answer: A

Explanation:
Genesys Cloud CX APIs default to JSON format for responses when no specific content type is mentioned in the request, as JSON is the standard data interchange format used across its RESTful API platform.

NEW QUESTION # 56
By default, Line Recording is disabled.

A. True
B. False

Answer: A

Explanation:
In Genesys Cloud CX, Line Recording is disabled by default. To enable automatic recording of calls, the telephony administrator must configure the system by enabling recording on the SIP trunk. Without this configuration, calls are not automatically recorded.
Reference:https://help.mypurecloud.com/articles/recording-in-genesys-cloud/

NEW QUESTION # 57
What type of Analytics API query would you use to determine how many interactions are ongoing/waiting right now as well as which agents are available?

A. Queue Observations query
B. Flow Aggregates query
C. Conversation Aggregates query
D. Conversation Detail Record query

Answer: A

Explanation:
The Queue Observations query in Genesys Cloud CX provides real-time metrics such as the number of interactions currently ongoing or waiting in a queue and the number of agents available, making it ideal for live queue monitoring.

NEW QUESTION # 58
Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?

A. Core Services
B. Application Services
C. Communication Services
D. Public Interface Services

Answer: A

Explanation:
Core Services in Genesys Cloud CX handle fundamental platform functions such as account configuration, directory search, user membership management, phone call routing, and agent assignment, serving as the backbone of system operations.

NEW QUESTION # 59
......

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