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Salesforce Certified Sales Cloud Consultant Sample Questions (Q185-Q190):

NEW QUESTION # 185
Cloud Kicks sales representatives are allowed to negotiate up to a 5% discount for the Shoe of the Month club. Regional Sales Managers (RSM) must approve discounts greater than 5%. Ri-cjion.il vice Presidents (HVP) must approve discounts greater than 10%.
Which two steps should a consultant recommend to satisfy these requirements?
Choose 2 answers

A. Create two approval process, one for the RSM and one for the RVP.
B. Configure Process Builder approval task and email to notify the RSM and RVP.
C. Create a two-step approval process for the RSM and RVP as approver
D. Configure an approval process for the RSM and a workflow rule for the RVP.
E. Create a Process Builder to automatically submit approval up to 5 % discounts.

Answer: C

NEW QUESTION # 186
Cloud Kicks recently started using Sales Cloud and hosts its business website outside of Salesforce. On its website, Cloud Kicks has a Lead generation web page. The VP of Sales wants the Leads captured in its self- hosted website to be reflected in Salesforce.
What should the Consultant recommend?

A. Implement the REST web service API to send Leads from the Cloud Kicks website to Salesforce.
B. Implement the SOAP web service API to send Leads from the Cloud Kicks website to Salesforce.
C. Implement Web-to-Lead to create Leads in Salesforce from the Cloud Kicks website.
D. Implement Salesforce Connect to create Leads in Salesforce from the Cloud Kicks website.

Answer: C

NEW QUESTION # 187
Which three are Chatter features? (Choose three.)

A. Events
B. Notes
C. Recommendations
D. Bookmarks
E. Feeds

Answer: C,D,E

NEW QUESTION # 188
Cloud Kicks has recently rolled out Lightning Experience and uses an ERP system as its system of record for customers. When a new Account has its first dosed/won opportunity, the ERP system should immediately update with information from the account, contact, and opportunity records related to the Account to record a new customer.
Which option should the consultant recommend to meet the requirement?

A. Configure Outbound message to publish the opportunity wins and update the ERP with opportunity, account, and contact information from Salesforce.
B. Identify AppExchange products that can be deployed to update the ERP with opportunity, account, and contact information from Salesforce.
C. Use enterprise ETL tools to extract closed/won opportunities from Salesforce and update the ERP with opportunity, account, and contact information from Salesforce.
D. Implement Platform Events to publish opportunity wins to the ESB, which will call back for account, contact, and opportunity information and automatically update the ERP accordingly.

Answer: D

Explanation:
Implementing Platform Events to publish opportunity wins to the ESB, which will call back for account, contact, and opportunity information and automatically update the ERP accordingly is the best option to meet the requirement of updating the ERP system with information from Salesforce when a new Account has its first closed/won opportunity. Platform Events are events that are published and consumed by applications inside or outside of Salesforce using an event-driven architecture. An ESB (Enterprise Service Bus) is a software component that connects different applications and systems using common standards and protocols. By implementing Platform Events to publish opportunity wins to the ESB, Cloud Kicks can trigger an event whenever an opportunity is closed/won for a new Account in Salesforce, and send it to the ESB. The ESB can then call back for account, contact, and opportunity information from Salesforce using APIs (Application Programming Interfaces), and automatically update the ERP system with this information accordingly. This way, Cloud Kicks can ensure data synchronization and accuracy between Salesforce and the ERP system without having to use third-party tools or manual processes.

NEW QUESTION # 189
Northern Trail Outfitters allows its sales representatives to negotiate up to a 10% discount for their opportunities. Discounts greater than 10% must be sent to their Regional Sales Manager (RSM) for approval.
Discounts greater than 15% must also be sent to the Regional Vice President (RVP) for approval.
Which approach would satisfy these requirements?

A. Create two approval processes, one for the RSM and one for the RVP.
B. Configure an approval process for the RSM and a workflow rule for the RVP.
C. Create a two-step approval process for the RSM and RVP as approvers.
D. Configure a workflow approval task and email to notify the RSM and RVP.

Answer: C

NEW QUESTION # 190
......

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